Your cooperation and adherence to all studio policies is greatly appreciated as we strive to maintain a welcoming atmosphere where everyone feels empowered to pursue their fitness goals with confidence!

We believe creating a fun, safe, cooperative environment is key in providing the kind of community we want to offer at Grit Group Fitness.

To uphold this environment and maintain the values of our studio, we ask that all who walk through the doors agree to the following studio polices.

Thank you for your understanding and cooperation in making Grit Group Fitness a place where everyone can thrive.

Late Arrival Policy

We ask that class participants arrive a minimum of five minutes early to class to secure their spot, set up equipment (if needed), and be able to participate in the warm-up. If you arrive more than 5 minutes after the start of class, the studio door will be locked and you will be considered a no-show.

Safety is truly our main goal here. We understand that things happen and everyone runs late sometimes, which is why we have a 5-minute grace period. However, arriving more than 5 minutes into the start of class distracts other members, the instructor, and skips the warm-up, a crucial part of all our workouts.

We are a small studio in a busy city, so the front doors remain locked during classes for the safety of our members and staff.

 Cancellation and No-Show Policies

 We require a 4-hour window to cancel or reschedule a class.

All cancellations should be made through the Grit Group Fitness App or Website.

Cancelling within the 4-hour window before class, or not showing up to class, will result in a $15 charge to your card on file and loss of this class from your membership pack.

These policies are in fairness to other members who would like to sign up for a class and to us as a business who rely on filling classes to pay our bills!

We work with members to ensure everyone understands our policies. Exceptions are made for injuries, illness, or other emergencies. 

Waitlists

We want everyone to have the chance to attend our classes, but for safety reasons and equipment use, we cap our class sizes.

Treat the waitlist as if you signed up for class (you most likely will get a spot!)

Our system will populate members into the class if someone else cancels.

It is the member’s responsibility to check texts and emails to see if you were added to the class.

Late cancel / no-show fees still apply to those added off the waitlist and into the class if you cancel within the 4-hour window before class. So if you know you can’t attend, please remove yourself from the waitlist prior to the 4-hour window.

Communication

We are a small team, but we make an effort to respond to messages in a timely manner.

Email us: info@gritgroupfit.com

Text us: 901-660-4814

Call and leave a message: 901-623-7995

All class cancellations should be made through the Grit Group Fitness App or Website.

All membership or account-related questions must be communicated via email. We will not accept such requests via social media channels.

Personal Items

Please do not leave any personal or valuable items in your car during your visit to Grit Group Fitness. We are NOT responsible for lost or stolen items, vehicle damage or theft.

There is a designated area for you to store your items inside the studio during class time. This will help keep the floor clear and your personal items in your sight during class time.

Grit Group Fitness is not responsible for any lost or left behind items. Lost & Found items will be donated after two months.